LDS Code of Practice

Introduction

A driving instructor who gives lessons in a car in return for payment must be on the “Register of Approved Driving Instructors” (ADI) with the Driver & Vehicle Standards Agency (DVSA) and undergo regular testing by the DVSA to check their continued ability to give instruction is to an acceptable standard and are then graded accordingly.

I place great emphasis on my professional standards, ongoing continual professional development and business ethics.

Personal Conduct

Your instructor will at all times behave in a professional manner towards clients.

Clients will be treated with respect and consideration.

The instructor will try to avoid physical contact with a client except in an emergency or in the normal course of greeting.

Whilst reserving the right to decide against giving tuition to a client, the instructor will not act in anyway that contravenes legislation on discrimination.

Business Dealings

The instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request.

The instructor on or before the first lesson will provide clients with a written copy of their Terms of Business to include:

• Legal identity of the school/instructor with full contact details at which the instructor or their representative can be contacted.
• The price and duration of the lessons
• The price and conditions for use of a driving school car for the practical driving test.
• The terms under which cancellation by either party may take place.
• The instructor should check a client’s entitlement to drive the vehicle and his/her ability to read a number plate at the statutory distance on the first lesson.

When presenting a client for the practical driving test, the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and that the vehicle is roadworthy.

Instructors will advise clients when to apply for their theory and practical driving tests, taking account of local waiting times and forecast of clients’ potential for achieving the driving test pass standard. The instructor will not cancel or re-arrange a driving test without the clients’ agreement. In the event of the instructor’s decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid the loss of the DVSA test fee. As a minimum standard, the instructor will endeavor to teach the client correct driving skills according to the DVSA’s recommended syllabus.